Privacy Policy

Effective Date: September 1, 2025

This Privacy Policy describes how ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website, which is hosted on Squarespace.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

  • Personal Information: Such as your name, email address, billing and shipping address, payment information (processed securely), and any other information you voluntarily provide when placing an order, subscribing to a newsletter, or contacting us.

  • Usage Information: Like your browser type, IP address, time zone, and how you interact with our site.

  • Cookies and Tracking Data: We may use cookies or similar technologies to enhance your experience and understand how visitors use our website.

2. Payment Security

We use Squarespace Payments, which includes integrations with trusted payment processors (such as Stripe or PayPal), to process transactions securely. Key security measures include:

  • PCI-DSS Compliance: All payments are processed in compliance with the Payment Card Industry Data Security Standards (PCI-DSS). We do not store sensitive credit card information on our servers.

  • Encrypted Transmission: All data transmitted between your browser and our site is encrypted using SSL/TLS.

  • HTTPS and HSTS Enforcement: Our site enforces secure HTTPS connections and HTTP Strict Transport Security.

  • Fraud Monitoring: Suspicious transactions may be automatically flagged by the system to help protect you from fraud.

  • Strong Customer Authentication (SCA): For customers in Europe, our payment providers support SCA and 3D Secure for additional verification during checkout.

3. Data Security

Squarespace implements robust security measures to protect your data:

  • Secure Infrastructure: Data is stored in geographically distributed data centers with high availability, redundancy, and disaster recovery protocols.

  • DDoS Protection: Safeguards are in place to defend against denial-of-service attacks.

  • Web Application Firewalls (WAF): Used to detect and block malicious traffic.

  • Password Protection: All passwords are hashed and not stored in plain text.

  • Two-Factor Authentication (2FA): Available to secure administrator access to our website.

  • Login Monitoring: Activity logs allow monitoring of login sessions and devices to detect unauthorized access.

4. How We Use Your Information

We use your information to:

  • Process transactions and deliver products or services

  • Respond to inquiries and provide customer support

  • Improve our website and user experience

  • Comply with legal obligations

We will never sell or rent your personal data to third parties.

5. Sharing Your Information

We only share your data with third-party service providers who are necessary for operating our business (such as payment processors or email marketing platforms), and they are required to protect your information in accordance with applicable laws.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal data

  • Request deletion of your data

  • Object to certain data uses

  • Lodge a complaint with a data protection authority (if in the EU or similar jurisdiction)

To make such requests, please contact us using the information below.

8. International Users

If you are accessing our site from outside the United States, please be aware that your data may be processed in the US or other countries where our service providers operate. By using our website, you consent to this processing.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Serene Solutions health care
Email: info.serenesolutionshealthcare@gmail.com.